Delivery Policy

Brandit.kiwi Delivery Policy

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Effective: July 2024

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Thank you for choosing Brandit.kiwi! We are committed to delivering your orders as quickly and efficiently as possible. Please review our delivery policy below for details on shipping times and procedures:

Processing and Shipping Times

1. In-Stock Items: If the items you ordered are in stock, we will process and ship your order within 3 working days from the date of purchase.

2. Out-of-Stock Items: If an item is not in stock at the time of your order, we will notify you via email with an estimated shipping time. The delivery time for out-of-stock items may vary depending on availability and restocking.

3. Outdated Items: Although we aim to keep our website items up to date, at times our suppliers may remove a line item without us having time to adjust our website. We will let you know if this is the case and aim to offer a similar option. 

Shipping Methods and Costs

1. Shipping Options: We offer various shipping methods to accommodate your needs. Shipping costs will be calculated at checkout based on your selected method and delivery location.

2. Delivery Time: Estimated delivery times will be provided during checkout. Please note that these times are approximate and may vary based on your location and the shipping method chosen.

Order Tracking

1. Tracking Information: Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the progress of your delivery.

2. Tracking Issues: If you experience any issues with tracking your order or have concerns about the delivery status, please contact our Customer Service team for assistance.

Delivery Address

1. Address Accuracy: Please ensure that the delivery address provided during checkout is accurate and complete. Brandit.kiwi is not responsible for delays or non-delivery due to incorrect or incomplete addresses.

2. Address Changes: If you need to change your delivery address, please contact our Customer Service team as soon as possible. We can only make changes before the order has been processed and shipped.

Delivery Issues

1. Missing or Damaged Items: If your order is missing items or arrives damaged, please contact our Customer Service team within 5 working days of receiving your shipment. We will work to resolve the issue promptly.

2. Delivery Delays: While we strive to meet the estimated delivery times, occasional delays may occur due to factors beyond our control, such as weather conditions or carrier issues.

Contact Us

For any questions or assistance with your delivery, please contact our Customer Service team at sales@brandit.kiwi or call us at +64 9 444 9553

Thank you for shopping with Brandit.kiwi! We appreciate your patience and understanding as we work to deliver your order.